At vw2, your privacy is more than a legal obligation — it is our genuine commitment to every player. This policy transparently explains how we manage your personal information from start to finish.
Updated: 1 January 2026Six key pillars that ensure your personal information remains secure with vw2 at all times.
All data transmitted between your device and vw2 servers is protected by 256-bit SSL encryption — the same level of security used by leading banking and financial institutions worldwide.
Vw2 has never and will never sell, rent, or commercialize your personal information to any third party for marketing purposes without your explicit prior consent.
You have the full right to access, correct, and request deletion of your personal data. Every request is processed by vw2's dedicated privacy team within 14 working days.
Your data is retained only for as long as required for service purposes and legal compliance. Once the retention period ends, data is securely deleted using industry-standard erasure protocols.
Vw2 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection legislation, ensuring your data is managed lawfully and responsibly.
You may opt in or out of vw2 marketing communications at any time via your account settings. Your preference will take effect within 48 hours of your request.
Vw2 (referred to in this document as "we", "vw2", or "the platform") values the privacy of every user who uses our services at vw2.onl and the vw2 mobile app. This Privacy Policy is designed to give you a clear and transparent overview of how we manage your personal information.
By registering an account or continuing to use the vw2 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised to discontinue use of our platform and contact our team for further assistance.
This policy applies to all information collected through the vw2.onl website, the vw2 mobile app for Android and iOS, interactions with our customer support team, and any other official vw2 communication channels.
Vw2 collects various types of personal data depending on your interactions with our platform. Below is a detailed breakdown:
| Data Categories | Type of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, gender, identification card number | Account verification (KYC) & fraud prevention |
| Contact Information | Email address, phone number, residential address | Service communications & verification |
| Financial Information | Bank name, account number (securely stored), transaction records | Deposit, withdrawal processing & AML |
| Technical Data | IP address, device type, web browser, operating system, log data | Security, fraud detection & analytics |
| Activity Data | Game history, betting records, gaming preferences | Service improvement & responsible gaming |
| Communication Data | Live chat records, support tickets, emails with the vw2 team | Customer service improvement |
In addition to data you provide directly, vw2 also collects data automatically when you use our platform, including navigation data, session duration, pages visited, and general usage patterns. This data is used in aggregated form for analytics and platform improvement purposes only.
Vw2 uses your personal data on valid legal grounds — either to perform a service contract with you, comply with legal obligations, protect our legitimate interests, or based on consent you have provided. Detailed data usage is as follows:
Vw2 does not sell, rent, or disclose your personal information to third parties except in the following situations that require limited and controlled data sharing:
Vw2 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, modification, or accidental disclosure:
All data communications use TLS 1.3 protocol with AES-256 encryption. Sensitive data such as financial information and KYC documents are stored in encrypted form in isolated storage.
Access to user data is restricted to staff who require it to perform their duties only. All access is logged and continuously monitored by the internal security team.
A security monitoring system operates around the clock to detect any unusual activity or unauthorized access attempts. Automatic alerts are sent to the security team whenever anomalies are detected.
Vw2 conducts regular internal and external security audits. Penetration testing is performed at least twice a year by qualified independent cybersecurity firms.
Vw2 has a detailed incident response procedure. In the event of a data breach affecting users' rights and freedoms, we will notify affected users and the relevant authorities within the timeframe required by law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by vw2:
You may request a copy of all personal data we hold about you at any time.
If your data is inaccurate or out of date, you have the right to request immediate correction.
You may request deletion of your data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured, machine-readable format for transfer to another service.
In certain circumstances, you may request that we temporarily restrict the processing of your data.
To exercise any of the above rights, please contact our privacy team through the support section within the vw2 platform. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days with prior notice to you.
Vw2 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You may manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the vw2 platform.
The vw2 platform is strictly for individuals aged 18 and above. vw2 does not knowingly collect any personal information from children or individuals under the age of 18.
As an online platform operating globally, some of your personal data may be transferred to and processed in countries other than Malaysia. Such transfers occur in the following contexts:
In all cross-border data transfers, vw2 ensures that protections equivalent to Malaysia's standards are applied, whether through appropriate data transfer agreements or other recognised safeguarding mechanisms.
Vw2 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy. Data retention guidelines are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account lifetime | Ongoing service management |
| Financial Transaction Records | 7 years after transaction | Tax & AML legal requirements |
| KYC Documents | 5 years after account closure | AMLA compliance & regulatory requirements |
| Support communication logs | 3 years | Service reference & complaint resolution |
| Technical log data | 90 days | Security & fraud detection |
| Marketing data (with consent) | Until consent is withdrawn | Responsible marketing communications |
If you have any questions, concerns, or wish to exercise any of your privacy rights, there are several ways to reach the vw2 privacy team:
Vw2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or changes to the services we offer. When significant changes are made:
Continued use of the vw2 platform after a change notice is considered acceptance of the updated Privacy Policy. You are encouraged to review this page periodically to stay informed of the latest updates.
Vw2 is committed to responsible gaming practices. This platform is for entertainment purposes only for users aged 18 and above. For more information, please visit our Responsible Gaming ours.